Customers that have a support contract may request support from AG Projects by opening a ticket at:
To open a ticket you must have a login account on AG Projects support system. The login details are provided in the support contract.
How to Open a Ticket
In order to receive prompt and accurate support from AG Projects, please describe a single problem per ticket. Do not mix multiple problems in one ticket. The ticket must contain minimum the following information:
To speed up the process, please paste relevant information from the syslog of the machine where the problem occurs.
Online DocumentationThe platform usage documentation is available at the wiki site:
Please contact the support address to request access to the wiki site.