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How can I monitor the performace of the servers?
There are several Linux tools to monitor the system load and other performance indicators: 
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Can MSP provide MoH?
No. MSP cannot play media in the middle of a call setup. See the PBX related questions in the FAQ list for more information.
 
Does MSP act as a class 4 switch?
Yes. MSP can be used as generic least cost routing gateway for traffic originating and terminating to outside parties. Please contact AG Projects support for your particular setup.
 
Does MSP provide PBX functions?
Some PBX related functions are available through the inherent platform design (for example vociemail, call diversion, do not disturb, incoming caller accept/reject, parallel forking).
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How can I repair a broken MySQL replication?
CDRTool 6.2.1 has full replication monitoring and can generate in real time repair instructions for your particular MySQL replication setup.
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Customers experience echo, how can this be fixed?
MSP simply transports the media between SIP end user devices. Any echo related problems are caused by the SIP devices and cannot be fixed in the SIP platform itself.
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My XCAP server freezes during restart. Why?
Beware that OpenXCAP server needs to run on a host that has Internet connectivity. This is due to a constraint imposed by the underlying libxml library that will try to connect to w3c website on startup to retrieve the xml schemas used for validating xcap documents
 
How do I hide my caller ID?
MSP automatically adds P- headers and Remote-Party-Id headers with proper anonymous indication to the PSTN gateway. The gateway must support these header too.
  • To set your account to permanent dial as anonymous use SOAP/XML function Sip->addToGroup('anonymous') or dial *67.
  • To set your account back to visible use SOAP/XML function Sip->removeFromGroup('anonymous') or dial *67.
  • *68 can be dialed to check the current status
  • To dial as anonymous only for the current call append *31 before the dialed number
 
 
 
How do I subscribe to MWI?
MWI (message waiting indicator) is used to indicate whether there are new messages on the voicemail server. This option is available if the SIP account has storage of voicemail message on the server enabled. By default all messages are sent by email and no MWI is generated.
 
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Can I re-rate past calls with new pricing information?
Yes. Provision the rates again, or add specific historical rates in the rates_history tables. Locate the calls you want to re-rate using CDRTool search  facility and select re-Normalize. All selected calls will have the price recalculated.
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Is fax transmission supported?
There are two methods to transmitt a fax using SIP:
  1. G711 passthrough
  2. T.38
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I cannot traverse NAT, what should I do?
MSP deals automatically with NAT traversal by relaying all traffic through its SIP and MediaProxy. If this does not work, the reasons are likely outside the control of MSP and you must solve this at the point where the NAT traversal breaks.
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Do I need a STUN server?
No, you do not need STUN in order to traverse NAT.
 
 
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How do I setup ENUM peering?
MSP is designed to work on the public Internet and use ENUM as a default routig engine for telephone numbers. Because of this design its is always easy to setup peerings with both open networks (nothing to do, it just works out of the box) or closed networks for which you must manually manage the peering relations.
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What do I need to provision to create a SIP account?
Typically when you create an account on the platform you do create mandatory:

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What IM functions does MSP support?
You may use both SIP Message (paging mode) or the recently added MSRP protocol (session mode). To traverse NAT, MSP provides a MSRP relay server. Please contact AG Projects for an upgrade if your platform does not have yet an MSRP relay.
 
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